For more than 20 years, I have worked as an online user experience design strategist, information architect, interaction designer and usability engineer across many different industries. While most of my experience is in the financial services and pharmaceuticals industries, I've also done work for companies in telecommunications, manufacturing, services and retail. I have a proven track record of hands-on leadership and contribution to design and development teams that helped companies to conceptualize and realize intuitive and innovative online user experiences.
As an executive in a cross-media experience design consultancy, I interacted at the client executive level to convey and relate the strategic vision and tactical execution of experience design activities from both the creative and functional perspectives across media and channels. I've also helped to grow UX practice groups and centers of excellence, where I mentored and developed junior colleagues.
I champion efforts to help companies develop, institutionalize and employ user-centered experience design methodologies. The processes I help to define encapsulate a breadth of activities from market analysis and customer research, to brand identity development and creative design, to requirements elicitation and functional specification, to detailed creative and interaction design blueprint development, and, finally to prototyping and user acceptance testing.
Phone:+1 908 510 5447
E-mail:ben AT shectman.net
Address:Scotch Plains, NJ USA
A few project highlights of work from the many projects I've led.
Check out this case study about how I led the creation of the future-state UX vision for an enterprise workflow management solution across cloud, on-prem web, and mobile channels.
Senior leader responsible for the growth and development of an internal User Experience function within the Architecture & Design organization, in support of a business-wide strategic goal of improving the overall quality of the user experience of Crestron’s suite of enterprise & residential control UIs, mobile applications and dealer-facing setup applications.
As part of the leadership of the Product Management team, responsible for facilitating and overseeing the delivery of UX architecture and design delivery in service of new product development as well as ongoing incremental enhancements of the company's flagship institutional trading platform.
For a $90MM enterprise software company, led the establishment of an internal User Experience function within the Product Strategy & Management organization, in support of a business-wide strategic goal of improving the overall quality of the user experience of Sparta’s suite of enterprise application offerings.
Senior leader for a Digital Strategy practice group serving as an internal interactive agency and service line within EMC’s global consulting services division delivering innovative experience design and solution development services. Responsible for leading teams in successful delivery across multiple projects, for business development support and for operationalizing the group’s resource management.
One of the founding members of a newly-formed internal User Experience team brought into the Worldwide Technology organization to help institutionalize user-centric IT solution lifecycle methodologies and practices and to improve the overall quality of the user experience for employees, partners, patients and healthcare practitioners alike.
Led both strategic and tactical user experience activities on client engagements across life sciences, telecommunications and financial services industry verticals. Tasks and deliverables included leading and facilitating primary user research, competitive analyses, heuristic inspections, defining taxonomies, developing user personae, interaction design and UI prototyping as well as end-user documentation and acceptance testing.