About Me

For more than 20 years, I have worked as an online user experience design strategist, information architect, interaction designer and usability engineer across many different industries. While most of my experience is in the financial services and pharmaceuticals industries, I've also done work for companies in telecommunications, manufacturing, services and retail. I have a proven track record of hands-on leadership and contribution to design and development teams that helped companies to conceptualize and realize intuitive and innovative online user experiences.

As an executive in a cross-media experience design consultancy, I interacted at the client executive level to convey and relate the strategic vision and tactical execution of experience design activities from both the creative and functional perspectives across media and channels. I've also helped to grow UX practice groups and centers of excellence, where I mentored and developed junior colleagues.

I champion efforts to help companies develop, institutionalize and employ user-centered experience design methodologies. The processes I help to define encapsulate a breadth of activities from market analysis and customer research, to brand identity development and creative design, to requirements elicitation and functional specification, to detailed creative and interaction design blueprint development, and, finally to prototyping and user acceptance testing.

  • Name:

    Ben Shectman
  • Phone:

    +1 908 510 5447
  • E-mail:

    ben AT shectman.net
  • Address:

    Scotch Plains, NJ USA
Download CV
ben image

My Skills

SOFT
  • Cross-functional Team Leadership
  • Digital Business Strategy
  • User Experience Strategy
  • User Adoption Management
  • Vendor Management
  • Coaching
  • Mentoring
  • Project Management
METHODS
  • Experience Design (XD)
  • Design Thinking
  • Usability Engineering
  • Interaction Design
  • Information Architecture
  • Lean UX & Agile UX
  • User Research & Personas
  • User Centered Design
  • Prototyping
  • Heuristic Inspection
  • Contextual Inquiry
  • Responsive Design
  • Mobile Experience
  • Design Guidelines
  • Pattern Library
  • Agile & SCRUM
TECHNICAL
  • HTML5
  • CSS3
  • JavaScript
  • jQuery
  • Angular
  • Adobe Creative Suite
  • Axure

my works

A few project highlights of work from the many projects I've led.

Check out this case study about how I led the creation of the future-state UX vision for an enterprise workflow management solution across cloud, on-prem web, and mobile channels.

Request access to view more case studies and sample work products & deliverables.

  • All
  • Strategy
  • UX Design
  • Mobile

Resume

Work ExperienCe

Director of User Experience
Crestron Electronics

2016-2018

Senior leader responsible for the growth and development of an internal User Experience function within the Architecture & Design organization, in support of a business-wide strategic goal of improving the overall quality of the user experience of Crestron’s suite of enterprise & residential control UIs, mobile applications and dealer-facing setup applications.

Head of UX (consultant)
REDI Global Technologies

2015

As part of the leadership of the Product Management team, responsible for facilitating and overseeing the delivery of UX architecture and design delivery in service of new product development as well as ongoing incremental enhancements of the company's flagship institutional trading platform.

Director, User Experience
Sparta Systems

2012 - 2014

For a $90MM enterprise software company, led the establishment of an internal User Experience function within the Product Strategy & Management organization, in support of a business-wide strategic goal of improving the overall quality of the user experience of Sparta’s suite of enterprise application offerings.

Practice Lead, Digital Strategy
EMC Global Consulting

2011- 2012

Senior leader for a Digital Strategy practice group serving as an internal interactive agency and service line within EMC’s global consulting services division delivering innovative experience design and solution development services. Responsible for leading teams in successful delivery across multiple projects, for business development support and for operationalizing the group’s resource management.

Senior Manager, User Experience
PFIZER

2006-2011

One of the founding members of a newly-formed internal User Experience team brought into the Worldwide Technology organization to help institutionalize user-centric IT solution lifecycle methodologies and practices and to improve the overall quality of the user experience for employees, partners, patients and healthcare practitioners alike.

Senior Information Architect
BusinessEdge Solutions

2005-2006

Led both strategic and tactical user experience activities on client engagements across life sciences, telecommunications and financial services industry verticals. Tasks and deliverables included leading and facilitating primary user research, competitive analyses, heuristic inspections, defining taxonomies, developing user personae, interaction design and UI prototyping as well as end-user documentation and acceptance testing.

Education

Yale University

BA, Psychology with Theater Studies

Harborfields HS

Regents Diploma

Clients

get in touch

Use the form below to say "Hey!" or to request access to view case studies and sample deliverables.

Fill out my online form.
All Rights Reserved © 2018